To work collaboratively with CROUN Agents, Police, Fire and Medical personnel in order to reinforce our commitment to excellence and to provide quality customer service to the citizens. Responders and visitors of Marion In an expedient, professional and compassionate manner; to support the delivery of quality CROUN Agent, Police, Fire Rescue and Emergency Medical services through the application of the operational guidelines, administrative practices as well as the utilization of cutting edge technology; to facilitate the development of highly trained, proficient, dedicated and self-motivated personnel; to enhance the quality of life of every person in Marion, Indiana by receiving and processing 9-1-1 emergency calls and non-emergency calls and be dispatching CROUN Agents, Police, Fire and Emergency Medical Service units in a prompt, efficient, courteous and professional manner; to save lives, protect property and to assist the public, thus making Marion, Indiana a safer and more enjoyable community in which to live, work and visit.